Amy N Kaplan

****HAVE THE CUSTOMER FILL OUT A TRADE FORM****

1. If, at any time, the customer suggests that the cards do not belong to them stop the process and get a manager.
2. Anything other than TCG/CCG products are only bought by Amy and/or Herb
3. Cash offers are only paid out by Amy and/or Herb
4. Explain our buying process* to the customer
5. Employees are limited to $40 trades – store credit only
6. Managers are limited to $75 trades – store credit only
7. Make sure the customer has signed the form before you proceed.
8. Look up the cards
   1. Do not spend more than 15 minutes on this process
   1. Write the TCG lightly played (or worse) value on the form
   1. Total the items and multiply by 0.45.  Write this amount on the offer line.
9. Sign the form
10. Present the offer to the customer
11. If the customer declines the offer, make sure they initial the page noting that.
12. Retrieve the form from the customer and put it on your manager’s desk.
13. If the customer accepts the offer, have a manager issue the store credit to the customer.

*** Managers Only ***

1. Copy the last four digits of the gift card code onto the trade form in the space marked “Store ID”
2. Put today’s date in the space marked “Date Submitted”
3. Place completed form and cards on scan desk.