Amy N Kaplan

***MANAGERS ONLY***

You can refund an entire order or part of an order from the Shopify POS Orders screen

1. On the home screen of the Shopify POS app, tap ≡.
2. Tap Orders.
3. Tap the order of the item being returned.
4. Tap Return.
5. Use the + and – to enter the quantity of each item that you’re refunding.
6. Tap Next.
7. If the customer used more than one payment method, then you can split the refund between the same payment methods that they used. Tap Edit in the Amount to Refund section and enter the amount that you want to refund to each payment method.
   1. Note: The amount that a customer paid with a payment method is the maximum that you can refund with that payment method.
   1. When refunding to a credit card, you must also process the refund on the credit card processing machine (see separate instructions)
8. Add a reason for the return.
9. When you’re ready to process the refund, tap Refund.
10. Tap Mark as refunded.
11. Provide a receipt to the customer.
12. Tap Done.