Posted Position:  Key Master aka Shift Lead

Today’s Date:

Name:

Address:

City, State, Zip:

Cell Phone:

Date of Hire:

Current Position:

Time in Current Position:

  1. Why do you wish to change positions?
  • Please describe your qualifications (your background and experience) that make you a good candidate for this position.
  • Please describe how you fit the following position requirements. Use additional pages if necessary.
  • High School diploma or equivalent required. Associate degree in business administration or management a plus.

  • Must be at least 18 years old.

  • Excellent communication and interpersonal skills

  • Leadership skills like decision-making, motivation and goal-setting

  • Strong problem-solving skills

  • Exceptional organization and time management abilities

  • Conflict resolution skills

  • Customer service skills

  • Ability to work as part of a team and collaborate effectively

  • In-depth industry knowledge

  • Comfortable with workplace technology like registers, scheduling software, inventory management software

  • Basic math skills

  • Tabletop and/or Collective card game knowledge preferred

  • Ability to lift 40 pounds

  • Ability to climb a step ladder
  • Please describe your understanding of the following position responsibilities. Use additional pages if necessary.
  • Assisting customers with purchase decisions.

  • Assist with organized play events

  • Teach new customers how to play games (e.g. Magic: the Gathering, Yu-Gi-Oh!, Pokémon)

  • Processing transactions / cash register duties.

  • Cash handling.

  • .

  • Assigning duties to specific employees based on role and skills

  • Supervising employees and assisting with tasks as necessary

  • Conducting performance reviews and sharing feedback with both upper management and team members

  • Managing employees’ requests and transgressions

  • Training new and current team members on tasks

  • Handling customer issues and managing conflicts

  • Performing opening and/or closing procedures